Software Engineer (Customer Portal)
Join our team as Software Engineer and lead the development of our customer portal. You will develop and maintain the portal's integration, backend and frontend.
We usually respond within three days
We are seeking a highly motivated and skilled Software Engineer to lead the development of our customer portal. In this role, you will play a key part in shaping the user experience for our customers and building out robust business processes. You will be responsible for designing, developing, and maintaining the portal's frontend and backend systems, ensuring a seamless and user-friendly experience for our cloud and enterprise customers.
The customer portal is the central service that orchestrates deployment of new customer instances, calculates and integrates with subscription services, provides a central support interface, and calculates relevant business metrics. In this role you will work closely with the product management team and have the option to build-up your own team or move to the product development team at a later stage.
Responsibilities
Main Tasks
* Design, develop, and maintain the ZITADEL customer portal
* Collaborate with product managers and product designers to translate user needs and business requirements into technical solutions
* Build out robust business processes within the portal, such as user onboarding, subscription management, and support requests
Additional Tasks
* Ensure that the portal and integrations are scalable, reliable, and secure, adhering to industry best practices and maintaining a high code quality and test coverage
* Integrate business applications such as Hubspot, Stripe, Google Cloud, and others to provide a seamless experience
* Minimize disruption for customers and related support requests
* Participate in code reviews and contribute to the improvement of our development processes.
Requirements
Skills & Experience
* Proven experience in NextJS, React, and frontend and backend development
* Knowledge of RESTful and gRPC API design and implementation
* Experience with integrating Hubspot, Stripe, Google Cloud, and Vercel is a plus
* Work experience startups; additional experience in larger companies is a plus
* Good verbal and written communication skills
* Understanding of security best practices for web applications and backend systems
Social & Personality
* Passion for building high-quality user experiences
* Clear communication and project management across timezones and teams
* Manager of one to drive outcomes
* Ability to analyze complex problems and develop effective solutions
- Department
- Engineering
- Locations
- EMEA - Remote
- Remote status
- Fully Remote
- Yearly salary
- $85 - $120,000
Benefits
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Flexible Hours
We prefer asynchronous work and outcomes over hours spent behind the desk.
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100% Remote
All employees work remotely. We don't have an central office.
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Unlimited Paid Time Off
We offer unlimited paid time off to all employees.
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Your Hardware
You'll get a generous allowance that you can spend on hardware and home office.
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Team Events
We meet two times per year for a team retreat in person.
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Health Insurance
We can offer health insurance benefits in selected regions.
Frequently Asked Questions
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We have legal entities in the U.S. and in Switzerland. In both countries you can be employed directly by us.
In all other countries we will use an Employer of Record approach: You will be hired by Remote . Remote has subsidiaries in many countries and is responsible for compliance with labour laws and regulations. We can select benefit packages for each country and employees.
You can find all available countries on their website. If you are domiciled in a country that does not offer EoR, we currently can't consider you for employment.
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Most of our Engineering is in Europe. We are building up sales and marketing in the U.S., since many of our customers are U.S. based.
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Yes. We had an office at the beginning of our journey, but terminated it since occupancy was very low. Since then we have transitioned to a full-remote team.
We value Flextime and results over hours spent behind the desk. This coupled with different working hours, multiple time-zones, and finding the best people for our team, led us on the fully remote journey.
We meet regularly online for social events. Two times per year we meet together for a team retreat in person.
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The team is currently around 20 people, thereof the majority is in engineering roles. We are an engineering company and it is important to us to drive future product development for our community and customers.
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We don't expect you to have experience with all technologies right from the start.
We are an open source company, so you should be comfortable with open development and processes.
Backend Technologies
- Golang
- PostgreSQL
- gRPC
Check out our public code base for more details.
Frontend Technologies
- Angular
- React
- Typescript
- NextJS
- SCSS
Check out our public code base for more details.
Operations
- Google Cloud Platform (GCP)
- Serverless Containers (Google Cloud Run)
- Google Cloud Armour
- Docker
- Kubernetes
- Open Telemetry
- Vercel
- Datadog
Development & Methodologies
- Github / Git
- Code Reviews
- Unit, Integration, E2E Testing
- Agile Software Development
Business
- Stripe
- Hubspot
- Plausible
- Posthog
- Figma
- Bigquery
- Common Room
- Remote
- Vanta
Check our sub-processor inventory to get more details about the vendors we use. -
The annual anticipated compensation range for candidates in the specified location for this role is as indicated. Actual salaries may vary and fall outside of this range depending on different factors, such as qualifications, location, experience, or competencies.
Compensation is one component of ZITADEL's total reward package, which can include stock options, commissions, health insurance, funds towards home office and professional development, and more.
In order to provide greater transparency all salaries are accessible to all employees.
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Yes. We expect engineers to participate in on-call rotations. For business related functions we expect a rotation in Customer Support functions.
About ZITADEL
ZITADEL Inc, is the creator of ZITADEL, a cloud-native identity and access management platform for developers designed to simplify and secure user authentication and authorization for modern applications. ZITADEL is available as both a cloud service and an open-source project, giving you the flexibility to choose the deployment option.
ZITADEL has a remote-only approach and we employ globally in almost all countries via an employer of record. We value output over time spent at the office, thus we offer you flexible hours and time off. Not even remote replaces social connections when you get together, thus we meet multiple times per year in person.
Software Engineer (Customer Portal)
Join our team as Software Engineer and lead the development of our customer portal. You will develop and maintain the portal's integration, backend and frontend.
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